Terms & Conditions

General:

During registration or purchase, we collect your name, child’s details, email, phone, and address.

• You are allowed to use our website by registering with us (refer to ‘Registration Rules’ for details)
• You agree to abide by our terms and conditions, while using our website and services by any electronic media for the purpose of browsing, copying or downloading
• As per NGNLearning policy, anyone below 18 years is considered as a child that requires parental or guardian consent to use our website
• Terms and Conditions also apply to NGN counselors, tutors, and any registered users with us

Service Description:

• STEPL provides online educational services to K-12 children in various courses
• Unless stated otherwise, any new features that enhance our current services shall be subject to the Terms & Conditions
• You agree that the services are provided ‘as is’ and STEPL assumes no responsibility for failure to store any user communication or personalized information

Registration Rules:

1. While registering with us, you agree to provide current, truthful, and accurate information about you and your child.
2. STEPL has the right to suspend or delete your account and refuse current or future use of services, should we suspect your given information is not current and untrue
3. STEPL has the right to suspend or delete your account and refuse current or future use of services, should we suspect your given information is not current and untrue
4. You must not allow anyone to use your account
5. You will be asked to provide your personal information during signup/login/purchasing our products and services, which will create your account. Furthermore, you can enter your username and password and log-in to your account
6. You will be asked to share information about your name, phone number, email, photo and residential address
7. STEPL may ask the DOB for age verification of the child
8. You must be 18 years old to register on the platform. Registration for users under the age of 18 years must be completed by a parent or guardian
9. Violation to any of our terms will lead to immediate suspension or deletion of your account

Live Classes:

1. SANJEEV TANNA EDUCATION PRIVATE LIMITED offers live free and regular curriculum-based classes
2. During live classes, NGN Counselor will show you contents related to the courses. You will get a dashboard to learn and practice various skills after login into your account
3. You will not give access to your account to anyone.
4. You will be asked to turn on your camera and audio/speaker to interact with your counselor
5. During free trial class, your child will be assessed to recommend appropriate levels for the long duration module-based classes
6. Our proprietary curriculum consists of quizzes, video lessons, games, worksheets, activities, and projects
7. Your child will be given access to our proprietary curriculum
8. Your child will be asked to visit our partner’s website to learn certain skills. It will be your responsibility to register and abide by our partner’s terms and conditions and privacy policy
9. We reserve the right to amend our content anytime, including curriculum without informing

Our Partners and Third Party Service Providers

1. Our platform is developed by various third parties software, products, and services. By agreeing to our terms and conditions, you agree to share your information with our third-party partners and service providers
2. You agree that your personal data will be processed, stored and shared to our partners and third parties to provide our services and products to you
3. STEPL shall not be liable for any direct or indirect dispute that may arise between you and third party providers

Personal Information

1. You will be asked to provide your personal demographic information like name, age, phone number, email address, occupation, residential address to enroll into our program
2. You hereby authorize STEPL to contact you via any communication channels like email, WhatsApp, SMS, email, phone call, etc
3. You hereby waive any legal or equitable rights or remedies you have or may have against the STEPL

Governing Laws and Jurisdiction

1. Dispute on our terms and conditions and policies shall be referred to an independent arbitrator
2. Independent arbitrators’ decisions shall be final and binding by all parties
3. In accordance with International American Arbitration Association (“AAA”) will be used for arbitration purposes
4. The seat of arbitration shall be the State of Delaware, USA
5. The Terms shall be in accordance with  United States of America law. For proceedings arising in the Courts in the State of Delaware

Termination

1. SANJEEV TANNA EDUCATION PRIVATE LIMITED , in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future products and services for any reason at any time
2. Termination may result in deleting or deactivating your Account or seizing your access to your Account
3. STEPL reserves the right to refuse service to anyone for any reason at any time

Billing and Refund Policy

1. SANJEEV TANNA EDUCATION PRIVATE LIMITED (STEPL) platform offers paid tuition classes depending on the plan you have chosen
2. You authorize STEPL to charge your credit/debit card. Your payment will be processed by our payment gateway/third-party partners
3. You agree to pay any applicable fees and taxes as per our payment gateway, third-party partners’ terms & conditions and privacy policy
4. STEPL is not responsible for fraud, lost amounts, or any unauthorized usage that may occur during the transaction

Refund Policy

1. The refund amount will be limited only to the services not rendered by the STEPL
2. Users may be responsible to pay for any fees associated with refund payment applicable by payment gateway/third party service provider
3. Refund payment will be provided to your account within 5 business days after receiving a refund request
4. STEPL has the right to charge a reasonable deduction for refund at any time during the transaction
5. The user is eligible for partial refund of enrollment fee, only if he/she wants to exit the course after two classes (due to the child not clearing English and math proficiency tests)
6. After two classes, there will be no provision for refund