privacy - NGN Learning

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NGNSoft Inc. ("NGNLearning") provides online classes through our website at https://vlschool.learndash.ngnlearning.com

In this Privacy Policy:

"We," "us," and "our" refer to NGNSoft Inc., our partners, and affiliates.
"You" and "your" refer to end-users of our site or services, including parents, students, teachers, schools, and private tutors

Our Services:

NGNLearning offers online educational classes for K-12 students, enabling users to purchase courses and engage in live 1:1 sessions with tutors through our platform. Accessible via a dashboard, our platform provides courses and content. Certificates or badges are mailed based on user-provided personal data.

By using our services, you agree to our Privacy Policy, subject to periodic amendments. Your visit to our website implies acceptance of the terms. If you disagree, please exit our website immediately.

Privacy Policy and Trust:

Our Privacy Policy encompasses all forms of personal data received by NGNLearning, whether in electronic or physical formats. It outlines our procedures for collecting, managing, updating, exporting, and deleting your information. We value the trust you place in us and are dedicated to safeguarding your privacy. Please visit NGNLearning.com to review our detailed Privacy Policy. For information regarding children's privacy, please refer to the Children’s Online Privacy Protection (COPA) for Parents section on our website, which explains how we collect, use, and disclose information.

Personal Data Collection:

During registration or purchase, we collect your name, child’s details, email, phone, and address.

Additional info is gathered if you sign up via Google, Facebook, or third parties.
Access for students under 13 requires parental consent; they can't register independently.
Payment details are processed by payment partners; we don't store credit/debit card info.
Online identifiers like IP address and device information are collected.
Live 1:1 classes are recorded for training purposes.
Tutors require to provide their academic accreditation, personal and other demographic information for background verification process.
Shared content during interactions may be public on social media.
Data during classes includes performance, chosen courses, attendance, and messages.
Information from third-party services is collected with your permission, following NGN Learning Policies.

Registration Rules:

Users must be at least 18 years old to register; those under 18 require a parent or legal guardian to complete the process.

Account Creation:

Create a personalized account with a unique username and password for service access. Notify us promptly of any unauthorized account or password use. The company is not liable for losses due to unauthorized use.

Information Collection:

We use cookies, ads, analytics, and web beacons.

Partners collect data based on user's web behavior analytics (like server log files, tags, scripts, devices, cookies, and browser fingerprinting)
Cookies identify your device browser's saved information, and enhance your browsing experience on our platform
Various cookies ensure service delivery, complying with regulations

Use of Your Personal Information:

Identifying, verifying, and providing subscribed services.

During class conduct, data is used for accurate identification.
Communicating about your class performance and our products/services.
Conducting internal audits for tutors and counselors' performance.
Analyzing end-users' data to enhance courses and services.
Regular communication on policies and regulatory compliance.
Publicizing child’s credentials and achievements on social media.
Preventing and investigating potential wrongdoing for account safety.
Sharing information with partners to deliver services.
Accessing your laptop with permission to troubleshoot technical issues, ensuring identity verification.

Data Sharing:

NGNLearning integrates third-party services to provide a seamless experience, sharing your information with partners and service providers.

Your personal information is shared lawfully with law enforcement, government agencies, and NGNLearning internal teams.
Counselors and tutors receive certain personal details about you and your child.
Information is shared with companies aiding in advertising, promotions, surveys, payment processing, and analytics.
We use your data for newsletters, calls, and physical mails, supporting you through various channels.
No selling, renting, or leasing of your information to third parties.
Trusted partners help in statistical analysis, customer support, and deliveries, maintaining confidentiality.
Social media platforms may collect data based on your interactions.
Competition data sharing for promotional purposes.
In case of a change in control, your information may be shared with the successor corporation.
NGN may disclose your information if required by law or to protect rights, property, or personal safety under exigent circumstances.

Children Protection and Privacy

While engaging with our services, we will collect your child’s personal information. We are committed to following the Children’s Online Privacy Protection Rule (COPPA).

Remove Personal Data
Parents can require NGNLearning to remove collected information by sending an email at support@ngnlearning.com. Or you can mail us: NGNSoft Inc., PO BOX 362036 Milpitas, CA 95036
End users: India-based Children
India-based users will be covered under India’s “Personal information” law under the SPI Rules.
End users: United States-based Children
If your child is under 13 years of age, as per COPPA, NGNLearning will collect personal information. A parent or guardian will provide verifiable approval before we collect your child’s information. Parents and guardians can ask us to delete child’s information by sending us an email at support@ngnlearning.com
End users: United Kingdom (UK)-based Children
if your child is under 13 years of age, as per UK-GDPR and UK-DPA(https://www.gov.uk/data-protection), NGNLearning will collect personal information. A parent or guardian will provide verifiable approval before we collect your child’s information.
Parents and guardians can ask us to delete child’s information by sending us an email at support@ngnlearning.com
End users: European Union (EU)-based Children
If your child is under 16 years of age, as per EU-GDPR, NGNLearning will collect personal information. A parent or guardian will provide verifiable approval before we collect your child’s information. Parents and guardians can ask us to delete child’s information by sending us an email at support@ngnlearning.com

User Rights:

Personal Information: Access and correct personal information based on residence.

Request information about provided data.
Update information through personal login account.

Right to Deletion:

Upon verifiable request, we will delete personal information, except when necessary for transaction completion, legal obligations, security, or internal uses aligned with expectations.

Account Closure:

Users can close their accounts based on class and paid services status.

Inquiries:

Privacy Policies Coverage:

This Privacy Policy broadly covers the following countries:

Western Countries
1. USA, UK, EU GDPR
Asia
1. India (SPI Rules, Regulation 4 AND 2011, Regulation 3(1))

Email: support@ngnlearning.com
Address: NGNSoft Inc, PO BOX 362036, Milpitas, CA 95036
Phone : + 91 9879222120 (IN) || +1 408-898-7604 (US)

Modification Notice:

NGNLearning retains the right to periodically update this Privacy Policy. Significant alterations in personal information treatment will be communicated via email, prominent site notice, or updates on this privacy page. Continued use of the Site and/or Services following modifications constitutes your acknowledgment and agreement to abide by the updated Privacy Policy.

Welcome to NGN Learning’s

Privacy Policy!