Privacy Policy - NGN Learning

NGN Learning Privacy Policy

Updated: October 15, 2021

Welcome to the NGNLearning Privacy Policy information.

The information here describes NGNSoft Inc. Privacy Policy as per rules and regulations governed by various entities.

For purposes of this agreement, “NGNSoft” or “NGNLearning” or “The Company”  refers to the Company’s website, which can be accessed at  “Service” refers to the Company’s services accessed via the Site, in which users can visit our website for the purpose of buying online classes. The terms “We,” “us,” and “Our” refer to “the Company”, our partners, and affiliates. “You”, “Your”, “User”  refers to an end-user of our Site or our Service.  Our end-users could be anyone like parents, students, teachers, schools, private tutors, or anyone seeking our services.

About Privacy Policy and Trust

Our Privacy Policy covers all of your personal data and information received by us in any form, electronic and/or physical modes.

Our privacy policy is meant to help users understand our policies and protocols on collecting, managing. Updating, exporting, and deleting your given data/information. We respect you for trusting us with your information. We take your privacy of data seriously. We are committed to protecting your personal information. Please refer to the Company’s Privacy Policy at website.

Please refer to Children’s Online Privacy Protection (COPA) for parents sections mentioned here: which explains how we collect, use, and disclose information that pertains to your 

About Our Services

NGNLearning is in the business of providing online educational classes to K-12 students in various subjects. Our services allow users to buy courses and conduct live 1:1 classes with tutors. Our online platform allows users to access our property courses and contents via.  dashboard. also mails certificates or relevant badges based on personal data given by end-users.

You agree to our Privacy Policy and any of the services provided by us. You agreed that we will be amending our Privacy Policy frequently. You visited our website, you agreed to our Privacy Policy terms and conditions. Should you not agree with our Privacy Policy, exit immediately from our website.

General Registration Rules

You need to be at least 18years old to register for and use the Service. Anyone under 18 years old who wishes to use our services must HAVE A PARENT OR A LEGAL GUARDIAN to complete the registration processes

You will create a personalized account that includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.

Privacy Policies Coverage

This Privacy Policy broadly covers the following countries:

  • Western Countries
    • USA, UK, EU GDPR
  • Asia
    • India (SPI Rules, Regulation 4 AND 2011, Regulation 3(1))

Personal Data We Collect and Manage

Following data personal data we collect.

  • Information you have provided about yourself, your child’s name, age, grade, email address, phone number, home address that we may ask while registering or purchasing our services from our website and/or mobile application.
  • Should you choose to sign up with Google or Facebook or any third party, we will collect additional information as per our agreement with you and third-party service providers.
  • Once students are enrolled into our programs, in line with the COPPA, students will only be able to access our services based on parental consent. Minors (under 13 years)  are not allowed to register on their own.
  • Payment and credit card information: Your financial data to purchase our services will be directed to the payment gateway/payment processing partners where information will be collected like credit/debit card number, full address, login to payment partner’s website. NGNSoft Inc. does not collect your credit/debit card information. We collect your purchase information necessary to produce invoice like full name, full address, currency, and coupon code applied.
  • We will collect your online identifiers like IP address, device, and logs.
  • We will record Live 1:1 classes based on our needs and training purposes.
  • If you are a tutor or NGN counselor, we will collect information about your academic accreditation, personal information as suggested here, and other demographic information. We may do background checks based on information provided by you.
  • Shared information and content: Since our services allow students to interact with NGN Counsellors and share content like quizzes, reviews, worksheets, and class performance, it is understandable that shared information will be posted/viewed in public and social media or other platforms.
  • During classes, we will collect information on your performance, courses you have chosen, attendance, messages, and other information related to course requirements.  We will record and save messages, communication logs, chat, audio, and video messages.
  • Information given to you by other services providers: We will collect data from third parties while you access your login information or if you are connected to NGNLearning social media accounts. We will ask your permission to access information, should you decide to use third-party services to login and/publish NGNLearning information/content. We may collect your account ID, login email, location, photo, geographic location, the physical location of your devices, date of birth, and friends and connections or contacts. All your data collected through third-party services will be subject to NGNLearning Policies.

Use of Your Personal Information

  • Most of the time, we use your given data to identify, verify and provide services that you have subscribed to. 
  • During class conduct, given data is used to identify correctly.
  • Communicate with you about your class performance.
  • Communicate with you about our products and services.
  • Performance internal audit to check the performance of our tutors and counselors.
  • To analyze end-users data to evaluate and improve our courses and services.
  • To communicate with you on a regular basis about our policies and compliance with regulatory requirements.
  • Post and publicize your child’s credentials and achievements by taking our courses. We may put this information to any social media website.
  • To prevent and investigate any possible wrongdoing that may happen to your accounts, including the safety of any person.
  • Provide your given information to our partners to deliver services to you.
  • We may access your laptop after taking permission to troubleshoot possible issues related to class-related technical issues. We will need to collect certain information to verify your identity.

Method to Collect Your Information

  • Mainly, we use cookies, advertising platforms, third-party analytics tools, web beacons to collect information about you.
  • We along with our partners and service providers will collect information about you and your online behavior like server log files, tags, scripts, devices, cookies, and browser fingerprinting.
  • Our cookies will be used to identify your device with saved information in your browser to enhance your browsing experience with us. We use web beacons to track your engagement with our products and services.
  • We deploy various types of cookies like performance, functionality, marketing necessary to deliver our services within applicable regulations.

Sharing Your Data With Our Partners and 3rd Parties

  • NGNLearning platform is built by integrating various APIs and platforms and services provided by third parties and our partners. We may use and share your information to third parties service providers and partners in order to provide you with a seamless experience. 
  • You have allowed us to share your personal information with our partners and third parties service providers.
  • Our partners and service providers may ask you directly or we may disclose your personal information directly in a lawful manner.
  • We may share your personal information with law enforcement agencies to comply with regulations, legal requirements to protect anyone. You agree that your personal information will be shared with government agencies, courts, police departments, regulators bodies, NGNLearning internal auditors, NGNLearning legal team, and arbitrators.
  • We share certain personal information about you with our counselors and tutors. Your tutors will know about your child’s name, full or partial address, projects, activities, and class performances.
  • We share your certain personal information with companies who are helping us with advertising, promotions, and surveys.
  • We share information about your child during group lessons by displaying their names and profile information.
  • We share information with payment processing, marketing, and advertising companies.
  • We use your personal information to reach out to you via. Newsletters phone calls and physically send you mails.
  • We may collect information in order to support you via. phone or email or video conferencing.
  • We share your personal information with data analytics service providers.
  • We do not sell, rent or lease your information to third parties.
  • We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to NGNLearning, and they are required to maintain the confidentiality of your information.
  • We use social media platforms like Instagram, YouTube, Facebook, Twitter, or others to promote our services and products. Social media platforms providers may collect your certain information based on your interactions with them directly.
  • Occasionally, we run competitions like the math olympiad. We share your certain information for promotion and marketing purposes.
  • Change of control: In the event, NGNSoft Inc. will be acquired or dissolved, we may share and transfer all of your personal information to the successor corporation.
  • NGN may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on NGN or the site; (b) protect and defend the rights or property of NGN; and/or (c) act under exigent circumstances to protect the personal safety of users of NGN, or the public.

Children Protection and Privacy

  • While engaging with our services, we will collect your child’s personal information. We are committed to following the Children’s Online Privacy Protection Rule (COPPA).
  • Parents can require NGNLearning to remove collected information by sending an email at Or you can mail us: 

NGNSoft Inc.,
PO Box PO BOX 362036 Milpitas,
CA 95036

  • End users: India-based Children
    • India-based users will be covered under India’s “Personal information” law under the SPI Rules.
  • End users: United States-based Children
    • If your child is under 13 years of age, as per COPPA, NGNLearning will collect personal information. 
    • A parent or guardian will provide verifiable approval before we collect your child’s information.  
    • Parents and guardians can ask us to delete child’s information by sending us an email at 
  • End users: United Kingdom (UK)-based Children
    • If your child is under 13 years of age, as per UK-GDPR and UK-DPA(, NGNLearning will collect personal information.  
    • A parent or guardian will provide verifiable approval before we collect your child’s information.   
    • Parents and guardians can ask us to delete child’s information by sending us an email at 
  • End users: European Union (EU)-based Children
    • If your child is under 16 years of age, as per EU-GDPR, NGNLearning will collect personal information. 
    • A parent or guardian will provide verifiable approval before we collect your child’s information.
    • Parents and guardians can ask us to delete child’s information by sending us an email at 

Your Rights As Users

  • You have the right to access and correct your personal information based on your residence.
  • You can request to receive information about what you have provided to us.
  • You can update your information by accessing your personal login account.
  • Right to Deletion
    • Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.
    • Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
      • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
      • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity: Debug to identify and repair errors that impair existing intended functionality.
      • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
      • Comply with an existing legal obligation; or
    • You can close your account anytime depending on classes and paid services status.
    • You can contact us anytime at to inquire about our privacy policies and your data.

Contact Us


Address: NGNSoft Inc, PO BOX 362036, Milpitas, CA 95036

Phone US Based : +1 408-898-7604

Phone India Based : + 91 9879222120

Changes to this Statement

NGNLearning reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.